What to do in the event of a warranty?
Do not attempt to repair the suspected defect without first contacting the manufacturer.
Unauthorized warranty repairs will not be reimbursed and will VOID your warranty.
If at any time you need assistance call 855-459-1650 for help.
Manufacturer's hours are 8:00 a.m. - 5:00 p.m. CST, Monday-Friday.
Step 1) Gather the proper information
You will need the following information to open a new warranty claim:
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Manufacturer's invoice number
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Original copy of installation invoice
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Product part number
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Product serial number
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Date of purchase
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Vehicle mileage at installation and current mileage
If you are the vehicle owner it is recommended you take the vehicle to your original installer or a repair shop at this point.
Remind the installer or repair facility to not attempt any repairs prior to obtaining authorization from the manufacturer.
Step 2) Submit your warranty claim
Submit a warranty claim by clicking on 'Open a new warranty claim' or by calling 855-459-1650.
Step 3) With warranty representative, diagnose the problem
Our main goal is to find and address the issue to get your vehicle back on the road. Often times a problem can be fixed by a minor repair without removing the product. Other times the problem is caused by the support system for the product, and the support system needs to be addressed or the product will fail again.
Step 4) Repair the problem after obtaining authorization from the warranty representative
Step 5) Review details and submit warranty claim with warranty representative to request reimbursement (if applicable)
For questions or immediate assistance please call 855-459-1650
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